Privacy Policy
Last updated October 31 2022.
This Policy describes the information we collect from you, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us.
This Privacy Policy applies to the information that we obtain through your use of Smart Networking Solutions Ltd websites including any of its its subdomains.
Who we are
Smart Networking Solutions Ltd is a private company registered in United Kingdom. If you have any questions about this privacy policy, please contact our privacy team at privacy@smartnetworkingsolutions.uk
We will never sell your personal data to anyone.
What We Collect and Receive
In order for us to provide you the best possible experience on our websites, we need to collect and process certain information. Depending on your use of the Services, that may include:
- Contact us via email — for example, when you contact us via email, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.
- Usage data — when you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.
- Cookies — we use cookies (small data files transferred onto computers or devices by sites) for record-keeping purposes and to enhance functionality on our site. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time.
Your Rights
You have the right to be informed of Personal Data processed by Smart Networking Solutions Ltd, a right to rectification/correction, erasure and restriction of processing. You also have the right to ask from us a structured, common and machine-readable format of Personal Data you provided to us.
We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service.
To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact Smart Networking Solutions support team: privacy@smartnetworkingsolutions.uk
In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
Subprocessors
We use a select number of trusted external service providers for certain technical data processing and/or service offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.
Smart Networking Solutions Ltd uses the following subprocessors to process the data collected by our websites:
| Subprocessor |
Data location and security |
Service |
|
| DigitalOcean |
Europe, United Kingdom |
Third-party hosting provider for servers |
Third party services we use
When you visit our websites, or purchase products or services, we use the following third party services which may collect personal data:
| Recipient |
Purpose of processing |
Lawful basis |
Data location and security |
Personal data collected by the third party |
Privacy policy |
|
| SendGrid |
To send you newsletter emails after you signup |
Explicit consent |
USA |
Email |
link |
| SendGrid |
To send you emails as a part of using the services |
Contract |
USA |
Email |
link |
Retention of data
We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Matomo’s legal rights.
We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations.
Privacy Policy Changes
We may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the website or by sending you an email.
If you have any questions or concerns regarding your information, please contact privacy@smartnetworkingsolutions.uk.
If you wish to communicate directly with our data protection officer (because you have a particularly sensitive matter for example), please contact them by post, as communication by e-mail could always have security gaps. Please state in your request that your concern relates to the company Smart Networking Solutions Ltd.
Attribution
This Privacy Policy is inspired by Privacy Policy kindly provided by Matomo (published under license CC BY).